RFA rolls out digital platforms to cut delays and boost efficiency

Patience Makwele

The Road Fund Administration (RFA) has launched a suite of new digital self-service platforms aimed at improving efficiency, accessibility and service delivery, as the institution moves to modernise how road funding is managed in Namibia.

The rollout includes an online fuel levy refund portal, a prepaid cross-border charges system, a mobile application for mass distance charge clients, and an upgraded website designed to serve as the central access point for all RFA services.

The initiative forms part of the organisation’s broader digital transformation drive aligned with national efforts to improve public service delivery through technology.

Speaking during an information-sharing session at the government information center in Windhoek, Road Fund Administration information and communication technology executive, Dennis Shindume, said the new systems are designed to bring services closer to users while reducing reliance on manual processes that often slow down service delivery.

He said the shift is not only about convenience, but also about strengthening how the institution collects and manages road funding.