Namibia Unites to Restore Nation Pride in Service Excellence during the Innagural Customer Care and Effective service Delivery Conference

By Elizabeth Malakia

Windhoek, July 01 — The two-day conference, held under the theme “Restoring Our Namibian Pride in Service Excellence,” was organised by Tulip Media Consultancy in collaboration with The Harold Pupkewitz Graduate School of Business (HP-GSB). The conference brought together leaders and professionals from government, state-owned enterprises, local authorities, academia, and the private sector to exchange knowledge, share best practices, and explore practical strategies for enhancing customer care and strengthening service delivery across Namibia.

Delivering the keynote address, Minister of Home Affairs, Immigration, Safety and Security, Hon. Lucia Iipumbu, underscored the importance of placing service excellence at the centre of national development. She stated, “Service delivery is not a peripheral administrative matter; it is central to national development, institutional credibility, economic competitiveness and public trust.”