People do not follow intentions, they follow behaviour
By Lorelle Viljoen, Group Head: Leadership and Culture, Capricorn Group. When I expected stronger accountability from my team, progress stalled. Not because anyone resisted, but because I had not clearly defined what I was actually asking for. I had named the outcome I wanted without showing what it looked like in practice, just to learn […]
People do not follow intentions, they follow behaviour
By Lorelle Viljoen, Group Head: Leadership and Culture, Capricorn Group.
When I expected stronger accountability from my team, progress stalled. Not because anyone resisted, but because I had not clearly defined what I was actually asking for. I had named the outcome I wanted without showing what it looked like in practice, just to learn that people cannot deliver a behaviour they cannot picture.
