opinion
Fix the journey before you buy the chatbot
Customer Service Week runs from 5 to 9 October, with Global Customer Experience Day on the 6th. Across Namibia, organisations will thank the people who serve customers every day. That is deserved. But it invites a harder question: why does anyone need to go the extra mile in the first place?
Windhoek Observer7 Oct 2026, 04:06 am
Customer Service Week is a good moment to ask about the five miles we put in the customer’s way
Originally published by Windhoek Observer on 7 Oct 2026, 04:06 am. View original article