Yango urges safety reporting via app

Ride-hailing platform Yango on Friday urged users to utilise the in-app reporting channels to ensure quick resolution of complaints, noting that it has strengthened safety measures for passengers and drivers alike.

The remarks were made by Yango Country Manager, Alex Mungai, during a media engagement here on Friday. Mungai said the platform uses a range of digital tools, including driver verification, selfie checks, route sharing, SOS buttons and incident support teams to enhance safety and security.

According to Mungai, drivers undergo an extensive verification process before joining the platform and are required to complete regular random photo checks to confirm that the person driving matches the profile displayed on the application.