Nasan ‘fails’ to honour promises to its retailers

NASAN Energies has allegedly failed to uphold verbal promises it made to fuel retailers to extend a cash incentive for ordering fuel in advance. The Fuel and Franchise Association of Namibia (Fafa) sent a letter to Nasan Energies on Thursday, raising concerns that Nasan has both made verbal promises not backed up in writing and failed to deliver fuel on time.” [This letter] records Nasan’s failure to honour those undertakings [verbal promises] or to deliver paid-for fuel within the timeframe expressly committed to by Nasan. Fafa places Nasan formally on notice,”

Fafa chairperson Michael Ludeke says in the letter. Last week after retailers pushed back against Nasan’s demand to pay for fuel upfront and before deliveries are made, Nasan sent a letter to retailers offering them a “bring the cash incentive”. Under this arrangement, retailers who order a full truck of fuel and pay at least 24 hours in advance will receive a 50 cent rebate for each litre of fuel.