MTC investigated over disappearing data complaints

Mobile Telecommunications Limited (MTC) customers have filed a complaint with the Communications Regulatory Authority of Namibia (Cran) over alleged rapid data depletion and billing issues.

According to Cran, consumers have raised concerns that their mobile data is disappearing faster than expected and they do not fully understand how their data bundles are consumed.

In response, the regulator met with MTC yesterday.

Cran chief executive Emilia Nghikembua said the issue has become a major concern because it affects the trust between consumers and telecommunications providers.

“Data depletion remains a pressing concern raised by consumers, and it directly impacts trust in our communications sector,” Nghikembua said.