What Coat Hangers, a TV Remoteand Light Switches Reveal

BAD SERVICE NO longer stays between the customer and the business.

Today, a dirty switch, remote control, missing coat hangers, or one careless detail can quickly become a public complaint.

The number of customer complaints on websites is astonishingly high.

There are even international websites where complaints about bad service, false promises and substandard products are posted for all and sundry across the world to view. Better-known ones include Bitter Business Bureau, Ripoff Report, Planet Feedback and Pissed Consumer.

Larger firms tend to have helplines where customers can log complaints about sub-optimal service and faulty products.