Namibia launches complaint procedure to improve public health services

WINDHOEK, June 10– Namibia on Wednesday launched a standard operating procedure for handling complaints in public health facilities, in a move aimed at making the country’s public health system more transparent, responsive and accountable.

The Standard Operating Procedure for the Management of Complaints was launched in Windhoek by Minister of Health and Social Services Esperance Luvindao.

Luvindao said the procedure marks a new commitment between the Ministry of Health and Social Services and the Namibian people, providing a standardized framework to ensure that patient complaints are received, assessed and addressed in a timely manner.